We take privacy & security seriously

PRIVACY & SECURITY POLICIES

This privacy policy sets out how TAQTIQA LLC uses and protects any information that you give TAQTIQA LLC when you use our websites. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified hen using our websites, then you can be assured that it will only be used in accordance with this privacy statement.

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We take your privacy seriously


Privacy Policy

Privacy & Control

  • What we collect
  • What we do with this information
  • How we use cookies
  • Links to other websites
  • Data Storage
  • Disclosure
  • Controlling your information
  • Security

TAQTIQA LLC may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. TAQTIQA may periodically notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your TAQTIQA primary account holder account or we may place a notice on our site. This policy is effective from 24 July 2012.

What we collect

When you sign up for an account, we collect the following information:

  • Full legal name
  • Email address
  • Username (otherwise known as nickname or handle)

And no Other information.

What we do with the information we gather

We require this information to provide you with an identity on the website, to provide you with a better service, and in particular for the following reasons:

  • Notifying you of events related to TAQ datasets you’re subscribed to.
  • Notifying you of events related to TIQA service or plants you’re using.
  • Internal record keeping.

TAQTIQA uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and market research. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps us to recognise you automatically when you return to the site. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We use cookies to record current session information, but do not use permanent cookies. You are required to re-login to your TAQTIQA account after a certain period of time has elapsed to protect you against others accidentally accessing your account contents. Cookies are required to use the TAQTIQA service. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Storage

TAQTIQA uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run TAQTIQA. Although TAQTIQA owns the code, databases, and all rights to the TAQTIQA application, you retain all rights to your data.

Disclosure

TAQTIQA may disclose personally identifiable information under special circumstances. It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law. We transfer information about you if TAQTIQA is acquired by or merged with another company. In this event, TAQTIQA may notify you before information about you is transferred and becomes subject to a different privacy policy.

Controlling your information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to support@taqtiqa.com If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take security seriously


Security Policy

Security & Control

  • Security reports
  • Physical Security
  • System Security
  • Operational Security
  • Software Security
  • Communications
  • File system and backups
  • Employee access
  • Maintaining security
  • Credit card safety

Security reports

Publicly disclosing a vulnerability can put the entire TAQTIQA community at risk. If you’ve discovered a security concern, please email us at security@taqtiqa.com. We’ll work with you to make sure that we understand the scope of the issue, and that we fully address your concern. We consider correspondence sent to security@taqtiqa.com our highest priority, and work to address any issues that arise as quickly as possible.

Please act in good faith towards other users’ privacy and data during your disclosure. We won’t take legal action against you or administrative action against your account if you act accordingly: White hat security researchers are always appreciated.

Physical Security

Physical data center security is described on the Amazon Web Services Security page.

System Security

Operating systems use hardened, patched OS. Dedicated firewall and entitlement services help block unauthorized system access Serices security is descibed in Amazon Web Services: Overview of Security Processes

Operational Security

Systems access is logged and tracked for auditing purposes Fully automated sytem deployment and configuration change-management.

Software Security

We employ Amazon Web Service’s system monitoring, to keep abreat of system and software issues. We use fully automated deployment and configuration scripts to ensure our software and dependencies are up to date eliminating potential security vulnerabilities.

Communications

All private data exchanged with TAQTIQA is always transmitted over SSL (which is why your dashboard is served over HTTPS, for instance). All pushing and pulling of data is done over SSL authenticated with encoded authentication data/tokens.

File system and backups

Filesystem and backups use the Amazon Web service’s S3 file storage service. This delivers 99.999999999% durability and 99.99% availability of objects over a given year. Additional details are on the Amazon Web Services’ S3 page.

We do not encrypt data on disk because it would not be any more secure: the website and AWS-S3 back-end would need to decrypt the files on demand, slowing down response times. Therefore, we focus on making our machines and network as secure as possible.

Employee access

No TAQTIQA employees ever access private data unless required to for support reasons. Support staff may log into your account to access settings related to your support issue. This will only be done with your consent. Support staff do not have direct access to any user data, you will need to temporarily create an access token in your account to give our support Staff access.

When working a support issue we do our best to respect your privacy as much as possible, we only access the files and settings needed to resolve your issue.

Maintaining security

We protect your access token from brute force attacks with rate limiting. All access toekns are filtered from all our logs and encrypted. Login information is always sent over SSL.

We always test new features in order to cut out potential attacks.

We’re extremely concerned and proactive about security, but we’re aware that many companies are not comfortable hosting datasets outside their firewall. For these companies we enable them to launch TIQA plants as part of their Virtual Private Cloud, connected via a Virtual Private Network (VPN) connection between their corporate datacenter and their VPC.

Credit card safety

When you sign up for a paid account on TAQTIQA, we do not store any of your card information on any our servers. It’s handed off to a company dedicated to storing sensitive data on PCI-Compliant servers.

Contact Us

Have a question, concern, or comment about TAQTIQA security? Please email support@taqtiqa.com.

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